In this part, we will be learning:
Here are you materials for consideration!
(PS: It’s 2018! Your Vimeo password for this page is SSHexeced2018!)
I will send you a short assessment before our meeting.
The Monthly Meeting is a check in a monthly pdCA cycle where we stop to capture and communicate our team performance based on our top row metrics and our top three problems in each operational priority (safety, quality, productivity, human development and cost).
Below is a Vimeo video of an ambulatory practice conducting a Monthly Meeting. Some of the terms you hear may be slightly different (like “balanced scorecard” versus “visual scorecard”) but the concepts are the same.
World Class Performance demands a special style of leadership, one that operates from a position of humility, that exercises superior judgment based on facts, that understands influence and how to navigate. In this section, we will introduce the Five Frameworks Model and learn how it connects in with your operational excellence strategy. You will exercise your leadership using the management system.
For follow up reading, click the links below to view the .pdf file:
For more on value-centric leadership, we love to share this viral talk by Simon Sinek entitled, simply, “Why?”:
As a practical leader in your enterprise, you will need to practice pdCA with your team. Each member of your team is working to make his or her own contribution to the team’s performance. Human barriers get in the way: fear and other emotions will block the team’s forward progress. Until you remove your operational barriers – at this point your management system barriers because your process is management – you won’t be able to even rightly discern the human barriers. Leadership Rounding is a process that will eventually end up in coaching cycles that address both the human and the operational, but for now, we are focusing on the thing that integrates those two systems: the continuous improvement system. Leadership Rounding places your need to get the right answer to this question as you pose is to your team members, “How can I help you succeed?
Some thoughts on the check process:
Here is the form mentioned in the presentation and my video:
As we begin to introduce leadership topics, it is imperative to grasp that the basic human unit for winning is a team and that leadership is always exercised and learned in the team context. We will be learning more about teams and teamwork in the future, but for now, please read this article and reflect on it:
Leader Standard Work is a list of checks. Any time you hear the word “check” in the context of the management system, it reflects the intention of a pdCA cycle. Remember that to manage something, you have to follow the foundational requirements for roles and responsibilities, visual management and pdCA, Leader Standard Work alludes to a role: team leader. These checks are designed to keep the pdCA cycles for each component in the continuous improvement system spinning. If you don’t do the checks, the pdCA stop spinning. Like a gear abruptly seizing in a machine, the effect is widespread, not only to the gears meshed to the seized gear but those meshed to those gears, etc.. You’ll need to plan a part of each day, week and month to do these vital checks.
Here is a video with some basic background:
Here is the Leader Standard Work Checklist for Level One:
OK: if you made it this far, watch this YouTube video on starting the WAVE: