The Adams Strategy for Operational Excellence places a team or an organization on the pathway to operational excellence by introducing a continuous improvement system at the strategy level. Most organizations have strategies in place for finance, commercial management, operations and human systems. Some organizations introduce continuous improvement at the tactical level, hoping to leverage highly focused gains against strategic processes or to decrease costs.
The Adams Strategy uses a simple truth: your human and operational systems integrate where people meet process. The single force that causes a disintegration in this fragile balance is the problems that occur at that interface. In plain words, problems drive people and process apart. The result, in management thinking circles, has been to address either one system or the other to “fix” problems. When team’s can’t get along, we expect HR to give our supervisors conflict management training. When your process produces suboptimal results we do lean or six sigma events to improve them.